Role: Workplace Experience Leader
The Workplace Experience Leader oversees complex, multisite FM and Workplace operations, translating strategic vision into actionable plans and leading high‑impact projects across Mobility, Space, Assets, and Workplace Management. The role manages multiple operational teams, develops people, drives supplier performance, and ensures compliance with Euroclear standards, policies, and regulations.
Key Responsibilities
Leadership & Strategy
- Lead end‑to‑end Workplace and FM projects (refurbishments, moves, tools implementation).
- Convert departmental strategy into annual objectives and operational execution.
- Represent Workplace in transversal initiatives and governance forums.
- Manage budgets and identify cross-supplier synergies.
Risk, Compliance & Governance
- Apply Euroclear’s risk framework and support H&S, GDPR, CSDR, BIA/BCP and ESG obligations.
- Translate new FM regulations into compliant operational practices.
Continuous Improvement
- Drive best practices and improvement initiatives across Workplace, FM and Mobility Solutions.
Mobility Solutions
- Oversee business travel, fleet, parking, shuttles, taxis, lodge cards and corporate credit cards.
- Chair mobility governance, manage escalations and stakeholder relationships.
Workplace Management
- Own Workplace policies, SOPs, and service frameworks.
- Oversee workspace design, fit‑out, maintenance, Flex‑E, assets, reservations, surveys, and content management.
- Ensure strong supplier administration and reporting.
People Management
- Mentor and guide Workplace teams.
- Coordinate operational teams across FM domains; support training and development.
Supplier Management
- Manage Workplace supplier contracts, KPIs, risks, and costs.
- Ensure annual risk reviews and CSDR compliance for critical providers.
- Maintain strong supplier relationships and escalate issues when needed.
Key Skills
Technical
- Advanced O365, ServiceNow, supplier systems (e.g., AutoCAD), IRM tools, Oracle ERP.
- English/French required; Dutch is an advantage.
- Proven project/program management (AGILE, Prince2).
- Change management is a plus.
Soft Skills
- Organisational sensitivity: collaboration, cross-functional awareness, impact thinking.
- Vision: long-term perspective, trend awareness, strategic insight.
- Persuasion: influence, stakeholder management, communication adaptation.
- Self‑development: continuous learning.
- Project leadership orientation: motivate teams, analyse complexity, ensure progress and results.